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TfL5447
TRAIN OPERATOR LOCATIONS – Acton Town (Piccadilly & District), Earls Court, Queens Park, Elephant & Castle, Hammersmith, Edgware Road, East Finchley, Golders Green, Morden, Arnos Grove, Seven Sisters and Wembley Park – Trains (£38,311)

The Job

Operating a safe, efficient train service through one of the world’s busiest cities is a tremendous challenge and as one of our Train Operators you will be at the sharp end, in more ways than one!

Not only will you drive the train to the very highest safety standards, you will also be a key player in providing an excellent customer service and dealing with the many different situations that can arise on our busy network.

A day in the life
Now let us take a look at a typical journey...

Before departure, you will carry out basic checks to ensure your train is suitable and safe for service. This is a very important part of your duties and follows a set list of procedures that will soon become second nature.

Your customer service tasks then begin with on-board announcements and answering any enquiries from the public. It is here that you are very much the face of our service, so a patient, polite approach is essential.

You will then guide your train through the network, working to very high safety standards. This is where your training will really kick in, as you respond to signals, drive smoothly and at all times ensure the safety of passengers.

Of course, the unexpected can happen, so you will find yourself working with control room teams, police and many other colleagues to manage a great of variety of situations - from security alerts to medical emergencies.

In the vast majority of cases however, you will proceed steadily, safely and on-time to your destination, where you will prepare for the next journey.…


Job Related Information

Training
Your training will start with a course of approximately 20 weeks, which will take place at our Operational Training Centre at Ashfield House and at your Depot. During this time you will learn about the equipment, signals, rules and regulations involved and about operating the train itself. Further on-the-job training at your depot follows this initial programme. Pass the regular assessments and you then will become a fully qualified Train Operator at the end of the course. Please note that you will not be able to take any annual leave or time off work during the first twelve weeks of training. If you have any leave that falls during this time we will defer your training until after your leave has been taken.


Hours of work
Hours of work are arranged into shifts starting throughout the day, from 04.45 hours onwards. These can last from 4 hours15 minutes to 8 hours 30 minutes, according to the shift, and you will work an average of 36 hours a week. This includes one unpaid hour, which is banked towards an additional 6 days’ leave per year. The final shift finishes at 01.30 in the morning. These shifts are worked from Monday to Sunday. You will also work Bank Holidays when required and sometimes you may be required to work night shifts. The majority of our depots have staff car parking facilities and we also operate a staff taxi scheme to assist staff in either getting to work for an extreme early shift or to get home from an extreme late shift.

Salary
The salary for this position is £38,311 per annum. While you are training you will receive a training salary of c. £21,653 p.a. during the initial training period of 12 weeks and upon successful completion of core training you will receive your full salary from week 13.

Attendance
The reliability of our services depends heavily on the time keeping of our drivers. We operate a system to monitor lateness and attendance.

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